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Privacy Policy

IAnTeMo is committed to complying with the terms of General Data Protection Regulations for responsible and secure use of your information. This policy is in respect of The Privacy Act 1993.

  • When counselling bookings are made we will ask for relevant contact details and relevant personal information to enable us to set-up appoinments and provide a satisfactory consultancy service.  Information collected has a standard format for all clients. If you choose to not provide personal information we will contact you  to discuss and alleviate any concerns you might have. 

  • Your information will only be used to provide you with the services that are offered. Your information file will be indentified with a unique number that will be disclosed to you when setting your first appointment. 

  • We will not share your details with any other person or organisation unless expressly requested by you or without your knowledge and permission. We are obliged to disclose information  if:

    • The reason complies with our reasons for collection.​

    • It is necessary to uphold or enforce the law.

    • You authorise the disclosure.

    • The information will be used in an anonymous fashion that does not identify as the information owner.

  • We will not collect other information about you from any other source unless expressly requested and authorised by  you. 

  • Counselling session recordings are made available to the client and will be stored securely for 7 years (as per APA standards). 

  • We will take all reasonable precautions to prevent the loss, misuse or alterations of information you provide to us.

  • You have the right to request your personal information with the only exceptions being if :

    • The information  endangers a person's safety,​

    • The information prevents the detection and investigation of criminal offences.

    • The information involves an unwarranted beach of someone else's privacy.

  • You have the right to correct any of your personal information about yourself if you feel the information is incorrect.

  • We will endeavour to ensure all personal information is accurate, up-to-date, complete, relevat and not misleading.

  • Information records will be audited at least annually as part of IAnTeMo Company audit.


The following media is used during the counselling process:

  • email contact for appointments and general contact

  • text messaging for appointment reminders

  • Zoom meeting app for conducting and recording meeting sessions

  • Google classroom for posting of meeting recordings and information

  • Laptop, tablet, video  media and phone media for conducting meeting sessions 

Ruku I'Anson

Director IAnTeMo Counselling (Privacy Officer)

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